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Certificate III in Hospitality

Certificate III in Hospitality

Qualification Code: SIT30616   |   CRICOS Course Code: 093158G

This qualification reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgment, they work with some independence and under limited supervision.

The total duration will be 40 weeks including the breaks. See: Academic Calendar & Fees
The pathway from the qualification is to further study in our SIT40416 Certificate IV in Hospitality, or a range of other Certificate IV qualifications.
  • Espresso coffee machine operator
  • Food and beverage attendant
  • Function host and attendant
  • Guest service agent and housekeeper
  • Restaurant host, bar attendant and waiter
  • Communicating with others and promoting participative workplace practice
  • Developing solutions to new and emerging issues
  • Contributing to the development of other team members
  • Working under supervision and completing assigned tasks
  • Applying risk management processes to hospitality operations
  • Encouraging creative and innovative workplace solutions
  • Developing personal hospitality skill and participating in team work activities
  • Developing practical hospitality skills to ensure high standards of customer service
  • Managing own time and priorities taking responsibility as required by work role and ensuring all organisational policies and procedures are adhered to
  • Assisting others to acquire new knowledge and skills to improve team and individual performance
  • Using electronic communication devices and processes such as internet, intranet, email to produce written correspondence and reports

Course Structure

Total 15 units must be completed in order to successfully achieve this qualification. 7 core units of competency AND 8 elective units of competency. 25% of the course is online.

Unit CodeUnit Name
BSBITU203 Communicate electronically
SITXCOM002 Show social and cultural sensitivity
BSBWOR203 Work effectively with others
SITXHRM001 Coach others in job skills
SITHIND002 Source and use information on the hospitality industry
SITTTSL002Access and interpret product information
SITXFSA001Use hygienic practices for food safety (The Coffee School)
SITHFAB007Serve food and beverage
SITXCCS006 Provide service to customers
SITXFIN001 Process financial transactions
SITHIND001 Use hygienic practices for hospitality service
SITXWHS001 Participate in safe work practices
SITHFAB002 Provide responsible service of alcohol(The Coffee School)
SITHFAB005 Prepare and serve espresso coffee (The Coffee School)
SITHIND004 Work effectively in hospitality service

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