Certificate IV in Hospitality
Certificate IV in Hospitality
Qualification Code: SIT40416 | CRICOS Course Code: 093170A
This qualification reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgment, they work with some independence and under limited supervision.
- Concierge
- Front office supervisor or team leader
- Housekeeper
- Duty manager or Shift manager
- Communicating effectively with operational staff & negotiating acceptable solutions to problems and complaints.
- Developing Initiative and enterprise skills to improve operational and service efficiency in the hospitality sector.
- Planning and organising tasks to deliver a positive service outcome for hospitality customers.
- Improving problem-solving skills as well as using discretion & judgement to implement predetermined policies and procedures.
- Having knowledge & understanding of legal compliance issues and providing advice to team members.
- Motivating and leading teams
Course Structure
Total 21 units must be completed in order to successfully achieve this qualification. 9 core units of competency AND 12 elective units of competency. 25% of the course is online.
Unit Code | Unit Name |
---|---|
SITXHRM003 | Lead and manage people |
SITXMGT001 |
Monitor work operations |
SITXWHS002 |
Identify hazards, assess and control safety risks |
SITXHRM001 |
Coach others in job skills |
SITHIND002 |
Source and use information on the hospitality industry |
SITTTSL002 |
Access and interpret product information |
SITXFSA001 |
Use hygienic practices for food safety |
SITHFAB007 |
Serve food and beverage |
SITXCCS006 |
Provide service to customers |
SITXFIN004 |
Prepare and monitor Budgets |
SITHIND001 |
Use hygienic practices for hospitality service |
SITXFIN003 |
Manage finances within a budget |
SITHFAB002 |
Provide responsible service of alcohol |
SITHGAM001 |
Provide responsible gambling services |
SITXWHS003 |
Implement and monitor work, health and safety practices |
SITHIND004 |
Work effectively in hospitality service |
SITXCCS002 |
Provide visitor information |
BSBDIV501 |
Manage diversity in the workplace |
BSBMGT517 |
Manage operational plan |
SITXCOM005 |
Manage conflict |
SITXCCS007 |
Enhance the customer service experience |