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Certificate IV in Hospitality

Certificate IV in Hospitality

Qualification Code: SIT40416 |   CRICOS Course Code: 093170A

This qualification reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgment, they work with some independence and under limited supervision.

The total duration will be 53 weeks including the breaks. See: Academic Calendar & Fees
Pathway from the qualification are to further study in our SIT50416 Diploma of Hospitality Management, or a range of other Diploma qualifications.
  • Concierge
  • Front office supervisor or team leader
  • Housekeeper
  • Duty manager or Shift manager
  • Communicating effectively with operational staff & negotiating acceptable solutions to problems and complaints.
  • Developing Initiative and enterprise skills to improve operational and service efficiency in the hospitality sector.
  • Planning and organising tasks to deliver a positive service outcome for hospitality customers.
  • Improving problem-solving skills as well as using discretion & judgement to implement predetermined policies and procedures.
  • Having knowledge & understanding of legal compliance issues and providing advice to team members.
  • Motivating and leading teams

Course Structure

Total 21 units must be completed in order to successfully achieve this qualification. 9 core units of competency AND 12 elective units of competency. 25% of the course is online.

Unit CodeUnit Name

SITXHRM003 

Lead and manage people
SITXMGT001

Monitor work operations

SITXWHS002

Identify hazards, assess and control safety risks

SITXHRM001

Coach others in job skills

SITHIND002

Source and use information on the hospitality industry

SITTTSL002

Access and interpret product information

SITXFSA001

Use hygienic practices for food safety

SITHFAB007

Serve food and beverage

SITXCCS006

Provide service to customers

SITXFIN004

Prepare and monitor Budgets

SITHIND001

Use hygienic practices for hospitality service

SITXFIN003 

Manage finances within a budget

SITHFAB002

Provide responsible service of alcohol

SITHGAM001

Provide responsible gambling services

SITXWHS003

Implement and monitor work, health and safety practices

SITHIND004

Work effectively in hospitality service

BSBADM502

Manage meetings

BSBDIV501

Manage diversity in the workplace

BSBMGT517

Manage operational plan

SITXCOM005

Manage conflict

SITXCCS007

Enhance the customer service experience

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