Certificate IV in Hospitality

Certificate IV in Hospitality

Qualification Code: SIT40422 |   CRICOS Course Code: 093170A

This qualification reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgment, they work with some independence and under limited supervision.

The total duration will be 53 weeks including the breaks. See: Academic Calendar & Fees
Pathway from the qualification are to further study in our SIT50416 Diploma of Hospitality Management, or a range of other Diploma qualifications.
  • Concierge
  • Front office supervisor or team leader
  • Housekeeper
  • Duty manager or Shift manager
  • Communicating effectively with operational staff & negotiating acceptable solutions to problems and complaints.
  • Developing Initiative and enterprise skills to improve operational and service efficiency in the hospitality sector.
  • Planning and organising tasks to deliver a positive service outcome for hospitality customers.
  • Improving problem-solving skills as well as using discretion & judgement to implement predetermined policies and procedures.
  • Having knowledge & understanding of legal compliance issues and providing advice to team members.
  • Motivating and leading teams

Course Structure

Total 21 units must be completed in order to successfully achieve this qualification. 9 core units of competency AND 12 elective units of competency. 25% of the course is online.

Unit CodeUnit Name

SITXFSA006

Participate in safe food handling practices
SITHIND006

Source and use information on the hospitality industry

SITXCCS010

Provide visitor information

SITHACS016

Provide accommodation reception services

SITXINV007

Purchase Goods

SITXFSA005

Use hygienic practices for food safety

SITHFAB027*

Serve food and beverage

SITHFAB036

Provide advice on food

SITEEVT023 

Plan in-house events

SITXCCS015

Enhance customer service experiences

SITXMGT004

Monitor work operations

SITXHRM008

Roster staff

SITHFAB021 

Provide responsible service of alcohol

SITHGAM022

Provide responsible gambling services

SITHIND005

Use hygienic practices for hospitality service

SITHIND008

Work effectively in hospitality service (Work placement)

SITXCOM010

Manage conflict

SITXHRM009

Lead and manage people

SITXHRM007

Coach others in job skills

SITXFIN009

Manage finances within a budget

SITXWHS007

Implement and monitor work health and safety practices

wanna study with us ?